Property management systems (PMS) are significant for most hotels now. The hotel is one of the busiest places of all time. In that case, most of the time, human errors can happen because most of the employees work hard.
Sometimes, some data and the service will need to be more accurate. Also, many other reasons can happen pul down the hotel day to day working process. which may need fixing to the quality of the hotel services, products and brand name.
Therefore, most hotel management groups are introducing Property management systems (PMS) to make day-to-day hotel work properly and to avoid those above mention matters.
This article will explain Property management systems(PMS) and how to select suitable PMS for a hotel.
What is a Property management system?
Property management systems, also call PMS. PMS is a computerised system implemented to help the hotel day to day work and connect to the network.
Some PMS systems directly connect to the cloud space. But still, most PMS systems contend with network wires or WIFI to other devices.
What exactly can we do with a property management system in the hotel?
You can do all the work you do manually in the hotel using PMS. For example, most of the hotels send different kinds of notifications to communicate with other departments.
E.g., arrival notifications, Departure notifications, Special request notifications and so on. Those notifications send manually. You must write the message in notification books and send it by the hotel porter to another department.
It takes more time and west papers, pens, carbon copies and other related things. But If you use the PMS, You don’t want to write each notification manually. PMS provide the format of all the messages.
You need to fill out the details and send it online. Same as sending an email to someone. That saves time and cost. Same as more facilities you can have using PMS.
You can make your stock balance, payroll managing, employee salary calculating, online payment calculating, promotions, Guest registrations, Guest check-in, check-out, Guest history and details and more.
Also, individuals can create user accounts for each member and add the facilities they need. But an important factor in selecting the suitable PMS for your hotel because there are different PMS providers with different prices.
How to select Property Management System for your hotel?
Before selecting the property management system for your hotel, You must consider a few facts. The first point is the capacity of your hotel and the staff. This means how many rooms, restaurants and other departments with facilities your hotel currently has and what facilities your hotel offers to the guest. How many staff members and the department does your hotel currently have? In the next 2 to 3 years, are you examining the hotel facilities, service or staff members?
To answer those questions, can you take a real idea if you need to implement PMS or not? For example, If you run less than 20 rooms with little staff, according to our analysis, you want to avoid implementing a property management system. But you need, you can go through with limited budget PMS with the exact facilities you need.
But if you run a hotel or hotel chain/group with many rooms with more employees, you better decide to introduce the Property management system for your hotel or hotel group.
Different Hotel Property Management Systems are available these days. But, of course, you must choose the right one, as mentioned before.
Hotel Property Management Systems are
- Opera PMS
- Protel
- Maestro PMS
- Amadeus Hospitality
- Sabre Hospitality Solutions
- Guestline
- HotSOS
- RMS Cloud
- InnRoad
- Frontdesk Anywhere
- Tauras
- Destiny
These are the most famous hotel Property management system used right now in most of the hotels in the world. But there are many that we are not mentioned here also.
Before implementing the property management system, You can do basic research about PMS providers, which can help your hotel. For example, you can check what kind of PMS is using neighbouring hotels and the comments about it.
Once you select some PMS providers, contact them directly and ask what services and facilities they provide before implementing the PMS and after. Then, request a complete proposal with guidelines, a guaranteed period, emergency reactions, technical support and the budget. Finally, you can request a test run (request at least three months). With the test run, you can see how they involve you and what facilities you can have. If you are happy with the test run, you can inform the PMS provider to implement the property management system in your hotel permanently.
What are the benefits of having a PMS?
- Most of the things you can control by using PMS.
- PMS save time and money.
- Quality of the work and service can increase.
- Most staff will happily work with PMS rather than the manual system.
- New knowledge can get from the PMS.
What are the disadvantages of having a PMS?
- The initial cost of implementing PMS is high.
- Initially, training the staff to use PMS is difficult.
- If the system errors cause trouble in work efficiency.
- If the PMS is not working or there are technical errors, all the work will be stuck in one place.
- All staff will not be comfortable working with technological or digital devices.
This is essential information about the Property management system and selecting your hotel. Before implementing the hotel property management system for any hotel or resort, more information is needed. However, this article helps you to get a basic idea about PMS. If you have any questions or suggestions, Please comment or contact us.