Property management systems (PMS) are significant for most hotels now. The hotel is one of the busiest places of all time. In that case, most of the time, human errors can happen because most of the employees work hard. Sometimes, some data and the service will need to be more accurate. Also, many other reasons…
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Xử lý điện thoại trong khách sạn.
Xử lý điện thoại trong khách sạn nên được thực hiện rất chính xác. Điều này là do một khách sạn nhận được một số lượng lớn các cuộc điện thoại mỗi ngày vì nhiều lý do khác nhau và khách sạn cũng gọi điện thoại cho các tổ chức khác vì nhiều lý do.…
How To Deal With Lost And Found Properties In A Hotel?
How to deal with lost and found properties in a hotel? As someone studying the procedure of hotel operations, it is essential to know exactly about the above topic. Lost and found properties are also known as left-behind properties. What are lost and found properties in a hotel? If any item is found in a…
What are the important points in waste disposal in a hotel?
The waste of a hotel is large every day, and it must be removed correctly and safely. Waste is material that cannot be used. Not being able to dispose of the waste in the hotel correctly and in a timely manner can affect security issues, clutter and wastage of space, and affect the security of…
How to make a guest room change in the hotel.
After a hotel room is given to a guest, there are times when that room must be changed to another room. Several reasons mainly affect the room change. But there are two main reasons. They are because the guest is unhappy about the room. Other reason is room change due to maintainers’ problems. What are…
How to handle reservations in the hotel?
Reservations in a hotel are handled through the reservation agent. In some hotels, the reservation is handled by the receptionist. The person conducting the reservation should know very well about that task. By taking the reservation correctly, the hotel can sell more rooms. It can bring substantial economic benefits. But careless reservation handling can cause…
How to prepare a daily room allocation sheet?
The front office department does room allocation in a hotel. There the front office supervisor or executive sets the daily room allocation. But this also happens with the receptionist of some hotels. By preparing a daily room allocation sheet, what is expected is to allocate a room for the guest room reservation scheduled for the…
How To Handle Gust’s Complaints in a Hotel?
The thoughts and wishes of the guests who come to the hotel and what they expect from the hotel are varied. In such a situation, even if the hotel provides excellent services, the guest can complain for various reasons. Therefore, the hotel should handle the guest’s complaint correctly. But it is more challenging than it…
How to handle the arrival of guests in a hotel?
A hotel receives various types of guest arrivals almost every month of the year. Guests come to the hotel for multiple reasons. Guests who come in this way should be well received, and it should be done correctly and more successfully. It can be called the first impression given to the guests by the hotel.…
Telephone handling in hotels.
Handling the telephone in a hotel should be done very correctly. This is because a hotel receives a large number of phone calls every day for various reasons, and the hotel also makes phone calls to other organizations for various reasons. In a phone call, we can hear only sound. Therefore, images must be created…